Our impact

At QSA we're committed to measuring the effectiveness of what we do, and reflecting on the results. We do this is a variety of ways, from recording statistics to asking our users about how their lives have improved and where our support could go further. This drives our learning and service development process: we really do put people on low incomes at the centre of what we do, and how we do it.

Tower Hamlets, Hackney and Newham are home to around 700,000 people - of whom approximately 40% (280,000) live on a low income. QSA supports around 3,000 of those people directly each year, a number that rises to 4,500 if we include our clients immediate families. Our aim is to equip people living in poverty with the skills and resources they need to address the problems they face. As a small charity, we know that we alone cannot make a serious impact upon the sheer scale of income poverty in the area. Our aim is to make a serious impact upon the individuals with whom we work.

"Everyone I've met from QSA has been very sensitive and understanding. All of you, you deal with people at their lowest ebb, it's just amazing. I think you really know how to be with them, there in the moment. I would recommend QSA in a heartbeat. If you go to some huge organisation, they're not going to give you that warm feeling, that contact, that connection." Nora, QSA client